Glossary

the act of obtaining or beginning to have something, or something obtained  

a way to create a temporary list of items by adding them to your basket, which will keep track of the items until you leave our website  

a way to create a temporary list of items by adding them to your cart, which will keep track of the items until you leave our website  

software that automatically displays or downloads advertising material such as banners or pop-ups when a user is online  

a list of matters to be discussed at a meeting  

advocates adaptive planning, evolutionary development, early delivery, and continual improvement, and it encourages flexible responses to change  

the analysis of data, typically large sets of business data, by the use of mathematics, statistics, and computer software  

a program or set of programs that are designed to prevent, search for, detect, and remove software viruses, and other malicious software like worms, trojans, adware, and more  

any other business: used at the end of the list of subjects to be discussed at a meeting  

someone who is assertive behaves confidently and is not frightened to say what they want or believe  

the process of considering all the information about a situation or a person and making a judgement  

a public sale of goods or property, where people make higher and higher bids for each thing, until the thing is sold to the person who will pay most  

carried out by machines or computers without needing human control  

business-to-business, trading between firms (and not between businesses and consumers)  

business-to-customer, trading between firms and individuals  

basic element  

an accumulation, especially of unfinished work or unfilled orders  

a copy of a file or other item of data made in case the original is lost or damaged  

a statement that shows the value of a company’s assets and its debts  

a series of vertical bars of varying widths, in which each of the digits zero through nine are represented by a different pattern of bars that can be read by a laser scanner  

to offer a particular amount of money for something that is for sale and compete against other people to buy it, especially at a public sale of goods or property  

someone who participates in an auction by bidding  

very large sets of data that are produced by people using the internet, and that can only be stored, understood, and used with the help of special tools and methods  

the group of people who shareholders choose to manage a company or organization  

an arrangement you make to have a hotel room, tickets, etc. at a particular time in the future  

an autonomous program on a network (especially the Internet) which can interact with systems or users, especially one designed to behave like a player in some video games  

a person who controls a bot or botnet  

a network of computers created by malware and controlled remotely, without the knowledge of the users of those computers  

to suggest a lot of ideas for a future activity very quickly before considering some of them more carefully  

a short statement that declares a brand’s purpose  

the ideas behind a brand that help guide the future  

the promotion of a particular product or company by means of advertising and distinctive design  

existing as a physical building, especially a shop, rather than doing business only on the internet  

a person who buys and sells foreign money, shares in companies, etc., for other people  

an error, flaw or fault in a computer program or system that causes it to produce an incorrect or unexpected result, or to behave in unintended ways  

develop trust between people so that they can work more effectively  

an order to buy a large quantity of a good at once  

purchase immediately  

a word or phrase, often an item of jargon, that is fashionable at a particular time or in a particular context  

customer-to-customer, trading between individuals  

a large office in which a company’s employees provide information to its customers, or sell or advertise its goods or services, by phone  

chief executive officer: the person with the most important position in a company  

to preside over a meeting  

a person in charge of a meeting or organization  

used to describe a person who has charisma  

to show your ticket at an airport so that you can be told where you will be sitting and so that your bags can be put on the aircraft  

a payment to someone who sells goods that is directly related to the amount sold, or a system that uses such payments  

readers, customers, followers  

well suited for competition; having a feature that makes for successful competition  

a cybercrime and the act of using a computer to take or alter electronic data, or to gain unlawful use of a computer or system  

a work phone call that involves three or more people  

intended to be kept secret  

a flight taken from an airport other than that from which the journey began, and which is taken in a different plane from that used for the previous stage of the journey  

disadvantages  

general agreement or compromise  

an amount of goods that is sent somewhere  

an alternative proposal made in response to a previous proposal that is regarded as unacceptable or unsatisfactory  

a letter that contains information about the thing it is sent with  

a short written description of your education, qualifications, previous jobs, and sometimes also your personal interests, that you send to an employer when you are trying to get a job:  

gaining new customers  

an interaction between an external consumer/customer and an organization through various online or offline channels  

deep knowledge about customers and their preferences  

keeping customers you gained  

a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading,... 

made or changed according to the buyer’s or user’s needs  

a crime that involves a computer and a network  

the act of cyber-criminals demanding payment through the use of or threat of some form of malicious activity against a victim, such as data compromise or denial of service attack  

the politically motivated use of computers and information technology to cause severe disruption or widespread fear in society  

information, especially facts or numbers, collected to be examined and considered and used to help decision-making, or information in an electronic form that can be stored and used by a computer  

the process of using special software to look at large amounts of computer data in order to find out useful information, for example what types of product a company’s customers buy  

a distributed denial-of-service attack is a malicious attempt to disrupt normal traffic of a targeted server, service or network by overwhelming the target or its surrounding infrastructure with a flood... 

a situation in which agreement in an argument cannot be reached because neither side will change its demands or accept any of the demands of the other side  

able to make decisions quickly and confidently, or showing this quality  

convert a coded message into intelligible language  

a need for something to be sold or supplied  

activities that make a software system available for use  

he conversion of text, pictures, or sound into a digital form that can be processed by a computer  

any flight between two points by an airline with no change in flight numbers  

to remove someone from their job, especially because they have done something wrong  

a chain of businesses or intermediaries through which a good or service passes until it reaches the final buyer or the end consumer  

a distinct subset of the Internet with addresses sharing a common suffix or under the control of a particular organization or individual  

a large, flat table, often with a top that can be moved into different positions, used as a desk for drawing or designing things  

a public offering auction structure in which the price of the offering is set after taking in all bids to determine the highest price at which the total offering can be sold  

online business  

a software application that allows online businesses to manage their website, marketing, sales, and operations  

a retailer selling online  

predetermined rules and guidelines for  

productivity, effectiveness  

someone who is paid to work for someone else  

a person or organization that employs people  

convert information or data into a code, especially to prevent unauthorized access  

a person who buys and uses a product or service  

the act of saying that you approve of or support something or someone  

a remote computing device that communicates back and forth with a network to which it is connected  

a person who starts a business  

1. to increase in extent, size, volume, scope, etc. 2. to spread or stretch out; unfold  

a system of computers that makes it possible for particular organizations to communicate with each other and share information  

to make something possible or easier  

a building or set of buildings where large amounts of goods are made using machines  

to fail to do something fast enough or on time  

of poor quality, does not work correctly  

an amount of money paid for a particular piece of work or for a particular right or service  

a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules  

imperfection, weakness, error  

a right to sell a company’s products in a particular area using the company’s name  

software that is available free of charge  

the act of doing something that you have promised or intended to do  

a promise that something will be done or will happen, especially a written promise by a company to repair or change a product that develops a fault within a particular period of time  

to gain unauthorized entry to a computer system, particularly by exploiting little-known weaknesses  

the small cases or bags that a passenger can carry onto an aircraft or bus  

the most important office of an organization or company, or the people working there  

high technology, advanced technology  

to employ someone or pay someone to do a particular job  

the collective skills, knowledge, or other intangible assets of individuals that can be used to create economic value for the individuals, their employers, or their community  

the fraudulent practice of using another person’s name and personal information in order to obtain credit, loans, etc.  

the monetary payment received for goods or services, or from other sources, as rents or investments  

a tax that you have to pay on your income, usually higher for people with larger incomes  

packets which originate elsewhere and arrive at the machine  

the development, implementation, and maintenance of computer hardware and software systems to organize and communicate information electronically. Abbreviation: IT  

something new or different  

bring together or incorporate (parts) into a whole  

a person or organization that makes business or financial arrangements between companies or organizations that do not deal with each other directly  

a meeting in which someone asks you questions to see if you are suitable for a job or course  

a system of connected computers that works like the internet and allows people within an organization to communicate with each other and share information  

a detailed list of all the things in a place  

he feeling of tiredness and confusion that people experience after making a long journey by plane to a place where the time is different from the place they left  

a business or business activity that two or more people or companies work on together  

to continue to be informed or know about someone or something  

a computer program that records every keystroke made by a computer user, especially in order to gain fraudulent access to passwords and other confidential information  

any attribute of a product that proves so useful as to become the main attraction of the product  

knowledge of how to do something; faculty or skill for a particular activity, expertise  

Key Performance Indicators refer to a set of quantifiable measurements used to gauge a company’s overall long-term performance.  

introduce a product or service  

the time between the design of a product and its production, or between ordering a product and receiving it  

conforming to the law or to rules  

power to influence people and get the results you want  

cash, or an investment or something valuable that can be easily sold  

a computer network that links devices within a building or group of adjacent buildings, especially one with a radius of less than 1 km  

the careful organization of a complicated activity so that it happens in a successful and effective way  

characterized by malice; intending or intended to do harm  

software that is specifically designed to disrupt, damage, or gain unauthorized access to a computer system  

producer  

difference between the cost price and selling price of a product  

the cost of one additional unit of any item produced or bought in quantity  

the company that sells most of a product or service in a particular market  

to make goods available to buyers in a planned way that encourages people to buy more of them, for example by advertising  

a job that involves encouraging people to buy a product or service  

a period in which a woman is legally allowed to be absent from work in the weeks before and after she gives birth  

goods that are bought and sold  

an occasion when two or more companies or organizations join together to make one larger company  

notes taken during a meeting  

a set of arrangements or equipment to make the effects of something less bad, for example the effects of an accident  

ads that appear on mobile smartphones, tablets, or other mobile devices  

the practice of interacting with customers using a combination of indirect and direct communication channels – websites, retail stores, mail order catalogs, etc.  

the total income of a company after all tax and other costs have been paid  

the amount of data moving across a network at a given point of time. Network data in computer networks is mostly encapsulated in network packets, which provide the load in the network  

the activity of meeting people who might be useful to know, especially in your job  

something that you plan to do or achieve  

something that obstructs or hinders progress  

to do something fast enough or on time  

a product or service that would fit in all instances  

the practice of leveraging web-based channels to spread a message about a company’s brand, products, or services to its potential customers  

a situation or condition favorable for attainment of a goal  

packets which originate at the machine and arrive elsewhere  

a shop that is one of many owned by a particular company and that sells the goods that the company has produced  

package  

someone who takes part in a meeting  

having very strong feelings or emotions  

the official legal right to make or sell an invention for a particular number of years  

the principle or practice of paying for goods and services at the time of purchase, rather than relying on credit  

a list of the people employed by a company showing how much each one earns  

colloquially known as a pen test, pentest or ethical hacking, is an authorized simulated cyberattack on a computer system, performed to evaluate the security of the system  

making you want to do or believe a particular thing  

the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers  

to order something; to submit an order for a product  

to offer a particular amount of money for something that is for sale and compete against other people to buy it, especially at a public sale of goods or property  

a course or principle of action adopted or proposed by an organization or individual  

a new window that opens quickly on a computer screen in front of what you are working on  

potentially cause danger  

stop something from happening, stop someone fom doing something  

a website that compares the price of a particular product or service in different stores or from different companies  

the process of getting supplies  

a document that shows a company’s profit or loss in a particular period  

advantages  

a potential customer  

the first example of something, such as a machine or other industrial product, from which all later forms are developed  

to make information about something generally available  

buy  

a type of malicious software designed to block access to a computer system until a sum of money is paid  

doing work outside of a traditional office (typically working from home)  

someone who buys again from a company that they have used before  

another order from a customer who has ordered the same thing before  

money, or any property that can be converted into money, assets, an available means afforded by the mind or one’s personal capabilities  

a short written description of your education, qualifications, previous jobs, and sometimes also your personal interests, that you send to an employer when you are trying to get a job  

a person, shop, or business that sells goods to the public  

a biometric technique that uses unique patterns on a person’s retina blood vessels  

a type of auction in which the traditional roles of buyer and seller are reversed – there is one buyer and many potential sellers  

introduce a new product or service  

a way of bringing products or services to market so that they can be purchased by consumers  

someone whose job is to sell a company’s products, often by traveling to different places  

the practice of marketing a business using paid advertisements that appear on search engine results pages  

safe  

an incident that exposes confidential or protected information  

start, build, organize  

omething that happens that delays or prevents a process from developing  

a person who owns shares in a company and therefore gets part of the company’s profits and the right to vote on how the company is controlled  

goods sent together to a place, or the act of sending them  

a list of people who have been judged the most suitable for a job or prize, made from a longer list of people originally considered, and from which one person will be chosen  

to join a group or organization, to create an account  

a short easily remembered phrase, especially one used to advertise an idea or a product  

slow down a lot  

the use of marketing methods to change people’s behaviour in areas such as health, education, etc.  

websites and applications that enable users to create and share content or to participate in social networking  

a detailed blueprint that answers the what, when, how, and why for all the content you post on your business’s social pages  

a program that automatically retrieves webpages and follows the links on them to retrieve more webpages  

software that enables a user to obtain covert information about another’s computer activities by transmitting data covertly from their hard drive  

software that enables a user to obtain covert information about another’s computer activities by transmitting data covertly from their hard drive  

Secure Sockets Layer is a secure protocol developed for sending information securely over the Internet  

the group of people who work for an organization  

a person who has a less important position than you in an organization  

an arrangement to receive something, typically a publication or access to a service, regularly by paying in advance  

a company that is owned by a larger company  

a software suite or application suite is a collection of computer programs — usually application software or programming software — of related functionality, often sharing a similar user interface... 

a company that provides goods or services to another company  

an amount of something that is available for use or purchase  

able to continue over a period of time  

to direct advertising, criticism, or a product at someone  

a particular group at which a product such as a film or advertisement is aimed  

particular group of people, identified as the intended recipient of an advertisement or message  

general and special arrangements, provisions, requirements, rules, specifications, and standards that form an integral part of an agreement or contract  

a third person or organization less directly involved in a matter than the main people or organizations that are involved  

the practice of determining the credibility and seriousness of a potential threat, as well as the probability that the threat will become a reality  

a balancing of two opposing situations or qualities, both of which are desired  

a name or symbol on a product that shows it was made by a particular company, and that it cannot be used by other companies without permission  

the amount of data sent and received by visitors to a website  

a person who is learning and practicing the skills of a particular job  

change of state, position or subject  

a period of time during which someone or something is tested  

a program designed to breach the security of a computer system while ostensibly performing some innocuous function  

a threat in which a person or group of people are warned that if they do not do a particular thing, something unpleasant will happen to them. It is usually the last and most extreme in a series of actions... 

not having official permission or approval  

the fact of something being easy to use, or the degree to which it is easy to use  

a job that no one is doing and is therefore available for someone new to do  

a type of computer program that, when executed, replicates itself by modifying other computer programs and inserting its own code  

computer analysis of the human voice, especially for the purposes of interpreting words and phrases or identifying an individual voice  

the quality or state of being exposed to the possibility of being attacked or harmed  

exposed to the possibility of being attacked or hacked  

a large building for storing things before they are sold, used, or sent out to shops  

linear project management approach, where stakeholder and customer requirements are gathered at the beginning of the project, and then a sequential project plan is created to accommodate those requirements  

someone who buys and sells goods in large amounts to shops and businesses  

the process of telling people you know about a particular product or service, usually because you think it is good and want to encourage them to try it  

a computer connected to the Internet that has been compromised by a hacker, computer virus or trojan horse program and can be used to perform malicious tasks of one sort or another under remote direction